Frequently Asked Questions

Find answers to common questions about our party rentals

Policies & Important Information

We believe in transparency and fairness. Our policies are designed to protect both you and our equipment while ensuring the best possible rental experience. Please review these important policies before booking.

Booking & Availability

Sutherland Styled Picnics

Get answers to frequently asked questions about our luxury picnic services, booking process, and what to expect for your special event.

Product Information

Setup & Logistics

Safety & Rules

Payment & Special Requests

Still Have Questions?

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Frequently Asked Questions

Policies & Important Information

What is your weather cancellation policy?

What is your refund policy?

How are damaged items and cleaning charges assessed?

What is included in rental pricing regarding cleaning?

Are there deposits and when are they refundable?

What happens if we need to reschedule?

Booking & Availability

How far in advance should I book?

What's your cancellation policy?

Do you deliver and set up?

What's included in the rental price?

Can I rent multiple items together?

Sutherland Styled Picnics

How do I book?

How far in advance do I need to book?

Are there specific locations for your picnic set up?

How long is each picnic?

Do your picnic settings include food and beverage?

Are there any delivery fees?

What else is included for the price?

How many total guests can you set up for?

What's the cancellation policy?

What if I'm late?

What if I finish with my picnic early?

What about bad weather?

Product Information

What age groups can use the inflatables?

How much space do I need for an inflatable?

Are your inflatables clean and well-maintained?

What's the difference between the photo booth options?

Can the photo booth be customized with my event theme?

Setup & Logistics

What kind of surface do I need for inflatables?

Do you have liability insurance?

How long does setup typically take?

What happens if the weather is bad?

Do I need to provide electricity or water?

Safety & Rules

What safety measures are in place?

What are the weight limits for inflatables?

Are there any items guests shouldn't bring into the inflatables?

Do you recommend supervision guidelines?

Payment & Special Requests

What payment methods do you accept?

Can I get a custom quote for a large event?

Do you offer repeat customer discounts?

Can you accommodate rush bookings?

Still Have Questions?